Comprehensive
System Support
Efficient, Reliable, and Scalable
Efficient and Reliable Consulting Services
Billing Data Analysis
The goal of the Data Analysis is to identify billing anomalies and the impact ton revenue, water loss and customer satisfaction.
System Assessment
Providing Utilities the information necessary to assess their current systems can meet the Utility needs.
Change Management
Workflow Documentation illustrating the Utility’s operational process. Prioritize areas for improvement to operations.
Implementation & Project Management
Hands-on oversight from kickoff to go-live and beyond, with KPI monitoring, transparency, and accountability at every milestone to keep your project on time, on budget, and fully realized.
Billing Data Analysis
Raybern will evaluate your existing meter reading data with a specific goal of identifying precise procedure, data and configuration anomalies between the meter reading system and billing system that can cause lost revenue and inaccurate water loss numbers. Raybern will provide a recommended corrective action plan and work with the Utility and their system vendors to implement corrections which improve the accuracy and reliability of Utility Billing System (UBS) data.
Methodology
Service locations are analyzed to determine the accuracy and integrity of account, customer, service, and billing information. The in-depth data analysis will help to identify possible anomalies between databases which share account data related to service locations.
Billing Data Audit includes:
● Read Processing Validation
● Meter/account database mismatch identification
● Data Anomaly Investigation
● Findings report containing all anomalies and recommended corrective actions
Meter File Testing includes:
● Review of import files from the Billing System
● Assist Utility with testing read cycles and read processing, as appropriate
● Review of export files from the Meter Reading system
● Findings report containing all anomalies and recommended corrective actions
System Assessment
Raybern evaluates your existing systems to pinpoint the procedure, data and configuration issues between your software platforms that cause lost revenue and inaccurate water loss numbers, so you can target and prioritize improvements.
THE CHALLENGE
Billing, meter reading, service order, GIS and asset management systems rarely work together as well as they should. The resulting workarounds and data gaps are hard to see from the inside.
HOW RAYBERN HELPS
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Interviews with all stakeholders, from power users to peripheral departments
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Workflow documentation for billing, meter reading, accounting, work orders and asset management.
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Identification of pain points and current-system limitations.
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Report of anomalies and inefficiencies with a corrective action plan.
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Support working with your vendors to implement corrections.
Raybern’s holistic approach to writing RFP’s has a proven track record of protecting Utilities from changes orders and other unwanted surprises while focusing on maximizing the ROI and usability of the systems purchased.
Raybern conducts workshops with all the stakeholders. Their input and perspective ensures the needs will be comprehensive to identify and address all of your technical and functional requirements.
Business Process Optimization
Change management is a critical component of organizational growth and success. A well-defined change management plan acts as a roadmap, guiding the organization through the transition. Whether it's a minor change or a complex transformation, having a Change Management plan ensures that all team members understand their roles and responsibilities.
Raybern’s Change Management:
● Clearly outlines the migration between systems during an Implementation
● Identifies the impact of a project on business processes.
● Eliminate surprises during implementation
● Provides transparency and accountability
● Controls Costs & Mitigates Risk
Change affects everyone in an organization including your customers. Navigate change with confidence, using our step-by-step process will set you up for success.
1. Assessment
The initial phase focuses on both the Current and Future State Assessment of the Utility’s operations, including business processes, systems used, and data exchanged.
2. Design
The Design phase focuses on the documentation of the interim process changes to build the “bridge” between the current and future state during an implementation. The activities completed in this phase will develop the critical milestones that frame the KPIs being monitored during implementation.
3. Implementation
During the Implementation phase, comprehensive monitoring of all aspects of the project allows the Utility to provide transparency and accountability to incrementally measure success.
Implementation & Project Management
From kickoff to go-live and beyond, Raybern provides hands-on project oversight that keeps your implementation on track.
We monitor KPIs at every milestone, coordinate your team and vendors, and provide the transparency and accountability needed to control costs, mitigate risk, and ensure your new system delivers its full ROI.
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