Comprehensive
System Support
Efficient, Reliable, and Scalable
Efficient and Reliable Consulting Services
Billing Data Analysis
The goal of the Data Analysis is to identify billing anomalies and the impact ton revenue, water loss and customer satisfaction.
System Assessment & Selection
Providing Utilities the information necessary to select systems that are appropriate for their Utility needs.
Change Management
Workflow Documentation illustrating the Utility’s operational process. Prioritize areas for improvement to operations.
Grant Discovery & Writing
Comprehensive approach to grant discovery, assessment, and support can enhance your ability to secure grant funding.
Billing Data Analysis
Raybern will evaluate your existing meter reading data with a specific goal of identifying precise procedure, data and configuration anomalies between the meter reading system and billing system that can cause lost revenue and inaccurate water loss numbers. Raybern will provide a recommended corrective action plan and work with the Utility and their system vendors to implement corrections which improve the accuracy and reliability of Utility Billing System (UBS) data.
Methodology
Service locations are analyzed to determine the accuracy and integrity of account, customer, service, and billing information. The in-depth data analysis will help to identify possible anomalies between databases which share account data related to service locations.
Billing Data Audit includes:
● Read Processing Validation
● Meter/account database mismatch identification
● Data Anomaly Investigation
● Findings report containing all anomalies and recommended corrective actions
Meter File Testing includes:
● Review of import files from the Billing System
● Assist Utility with testing read cycles and read processing, as appropriate
● Review of export files from the Meter Reading system
● Findings report containing all anomalies and recommended corrective actions
System Selection: RFP
Raybern’s holistic approach to writing RFP’s has a proven track record of protecting Utilities from changes orders and other unwanted surprises while focusing on maximizing the ROI and usability of the systems purchased.
Define Goals for New System
Raybern conducts workshops with all the stakeholders that will be impacted by the new system(s) to identify requirements for integration and required functionality. Their input and perspective ensures your spec will be comprehensive to identify and address all of your technical and functional requirements.
Select the Best Solution
Selecting the best solution isn’t always as simple as selecting the lowest price proposal. To ensure the system you select is proven and reliable, use a scoring matrix that summarizes both cost and functionality differences.
Long Term Project Success
Standard RFPs typically only focus on the documentation, evaluation and scoring and award. To truly get the system or solution you need, the document must consider the full project including both the implementation and post implementation.
A good RFP, developed with a holistic approach, ensures the project ROI is fully realized.
● Reduces disruption to staff during implementation
● Mitigate risks and control costs
● Ensures the utility gets the best system for its unique requirements
Change Management
Change management is a critical component of organizational growth and success. A well-defined change management plan acts as a roadmap, guiding the organization through the transition. Whether it's a minor change or a complex transformation, having a Change Management plan ensures that all team members understand their roles and responsibilities.
Raybern’s Change Management:
● Clearly outlines the migration between systems during an Implementation
● Identifies the impact of a project on business processes.
● Eliminate surprises during implementation
● Provides transparency and accountability
● Controls Costs & Mitigates Risk
Change affects everyone in an organization including your customers. Navigate change with confidence, using our step-by-step process will set you up for success.
1. Assessment
The initial phase focuses on both the Current and Future State Assessment of the Utility’s operations, including business processes, systems used, and data exchanged.
2. Design
The Design phase focuses on the documentation of the interim process changes to build the “bridge” between the current and future state during an implementation. The activities completed in this phase will develop the critical milestones that frame the KPIs being monitored during implementation.
3. Implementation
During the Implementation phase, comprehensive monitoring of all aspects of the project allows the Utility to provide transparency and accountability to incrementally measure success.
Business Process Assessment & Workflow Documentation
Raybern will evaluate your existing systems and provide a comprehensive process documentation package with the goal of pinpointing precise procedure, data and configuration anomalies among the Utility’s software platforms. This allows the Utility to identify specific pain points and prioritize areas for improvement to realize additional efficiencies.
Deliverables include:
1. Workflow Documentation illustrating the Utility’s operational process. This documentation can also be used for knowledge transfer and as part of the Utility’s onboarding process.
2. Report of anomalies and operational efficiencies, along with a corrective action plan for the Utility to achieve improved performance.
Methodology
Raybern conducts a series of interviews with all stakeholders involved in daily operations for the project focus areas. The following tasks will be performed:
● Identify all Stakeholders
● Document Business Practices and Workflows
● Identify limitations of current systems and associated processes
● Outline opportunities for improvement and provide recommended action plans to make corrections.
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