Shared Knowledge Raybern Case Studies

How a regional water district used data-driven evaluation to select a modern CIS platform. Background & Challenge A regional water district serving residential and commercial customers across two municipalities was operating a decade-old, highly customized billing system no longer supported by its vendor. Six disconnected platforms handled billing, accounting, payments, meter reading, GIS, asset management, and backflow tracking — exchanging data through manual processes and

How a municipal water utility identified and resolved critical billing data issues before an AMI transition. Background & Challenge A municipal water utility was preparing to launch a mass meter changeout as part of a broader AMI implementation. Before proceeding, leadership recognized that unresolved data quality issues in their billing system could significantly complicate — or undermine — the transition. Inaccurate or inconsistent data causes missed reads, billing errors,

How Raybern Consulting diagnosed and resolved a years-long AMI and billing breakdown — and charted a path back to full operational health. Background & Challenge A municipal water utility invested in an Advanced Metering Infrastructure (AMI) system for real-time consumption visibility and billing accuracy. In 2018, a Category 5 hurricane wiped out on-premises servers hosting both the AMI platform and billing software. The city migrated to cloud-hosted environments, but a crit

How Raybern Consulting uncovered the root cause of an AMI system failure. Background & Challenge A large U.S. city invested in an Advanced Metering Infrastructure system in 2013, deploying approximately 30,000 smart water meters. Within eight years, the system was failing on every front: over 30% of monthly bills were estimated, data collectors went offline for days at a time, endpoints took additional days to resume reporting after collector reboots, and more than 30% of end

Establishing an Advanced Metering Infrastructure (AMI) system is a pivotal initiative for water utilities, encompassing diverse factors...

In the progressive digital landscape, water utilities need to assimilate innovative tools to amplify operational efficiency and improve...

A robust and efficient billing system is the fuel powering every successful water utility operation. With emerging technology trends,...

In the rapidly advancing realm of smart utility management, traditional water utilities have unprecedented opportunities to supercharge...

In the increasingly digitalized world of utilities, Advanced Metering Infrastructure (AMI) represents a revolution for water utilities....

Water utilities across various states face the uphill struggle of managing resource-intensive operations amidst staffing shortages and...

As data-driven insights become increasingly essential to optimizing operations in today's versatile utility landscape, water utilities...

For water utilities, adapting to the dynamic nature of the industry involves not just adopting new technologies like Advanced Metering...

As the utility landscape continues to evolve, water utilities are confronted with mounting challenges to augment their operations and...

The transition towards advanced operational efficiency in utilities inherently involves the incorporation of Advanced Metering...

Navigating the complex terrain of Advanced Metering Infrastructure (AMI) systems selection can be a formidable challenge for water...

Recording of Webinar held on November 2nd, 2023. How to evaluate and select the best AMI System to fit YOUR utility's operational needs....

This article aims to illuminate the path of informed decision-making, championing the benefits of a systematic approach when selecting an...

Introduction: Efficiency and sustainability are fundamental pillars for water utilities in their pursuit of providing high-quality...

Water is essential to our health, environment, and economy. As such, it's crucial that water utilities deliver it quickly, cleanly, and...

In today's tech-filled world, it's crucial to keep our digital systems safe. This is especially true for water and wastewater utilities,...

In the dynamic landscape of water utilities, a silent crisis is emerging. We face the departure of seasoned professionals due to...

Water loss is a significant challenge for utilities, impacting operational efficiency and sustainability. To effectively manage water...

By leveraging the power of your billing system data, you can effectively identify and address water loss within your utility. Accurate...

Raybern Consulting partnered with a Utility in New York to identify and resolve data discrepancies, enhancing infrastructure management....

A Utility engaged Raybern Consulting to conduct a comprehensive analysis of its business processes, systems, and data integrity. Through...

In the dynamic sphere of water utility management, the mission to provide superior water quality and customer service at a reasonable...

Water utilities face immense pressure to efficiently manage their distribution networks. From meeting customer demand to minimizing...