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Privacy Policy

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1. Purpose

This Privacy Policy explains how Raybern Utility Solutions, LLC (“we,” “us,” or “our”) collects, uses, shares, and protects personal information. We are committed to protecting the privacy of our customers, users, and website visitors.

Raybern Utility Solutions, LLC - Raybern Operational Intelligence platform provides connections between Utility Billing Systems (UBS), File Management, Asset Management, Meter Data Management (MDM), and Back Flow reporting to provide solutions that help organizations streamline organization operations. 

We understand the importance of personal privacy and are committed to maintaining the highest standards of data protection. This Privacy Policy describes our practices and your rights regarding the collection, use, and protection of personal data. As our practices evolve, this policy may be updated to reflect changes in technology, regulation, or business operations.

 

2. Contact Information

If you have questions or concerns regarding this Privacy Policy or Raybern’s data protection practices, please contact our Data Protection Officer:

Drue Hontz, Managing Partner

Raybern Utility Solutions, LLC

1213 Purchase Street

New Bedford, MA  02740

Email: drue@raybernconsulting.com

Phone: 617-651-5522

 

3. Scope

This Privacy Policy applies to all personal information collected and processed by Raybern Utility Solutions, LLC in connection with our websites, and related products, and services.

 

4. Information We Collect

We collect personal and technical information to provide and improve our services. The types of information include:

  • Name

  • Job Title or Job Group

  • Work Email

  • Work Phone Number

  • Technical Data (IP Address, Browser Type, Device Information)

  • Any other information voluntarily provided

 

5. How We Use Information

We use collected information to:

  • Deliver, maintain, and improve our services

  • Communicate with you regarding products, updates, and support

  • Fulfill contractual and legal obligations

  • Prevent security threats and fraud

  • Improve our website and customer experience

We do not sell personal data. We share it only with trusted service providers who process data on our behalf in compliance with this policy.

 

6. Data Sharing and Disclosure

We share data only as necessary to provide our services or comply with legal obligations. Your data may be stored in secure cloud databases in the United States managed by vetted third-party providers. These providers are bound by confidentiality and data protection obligations.

We may disclose information to:

  • Service providers supporting Raybern Utility Solutions, LLC’s operations

  • Legal authorities as required by law

  • Protect rights, property, or safety of Raybern Utility Solutions, LLC and others

  • Address emergencies or enforce legal agreements

We also analyze aggregated, non-identifiable data to improve our products and services.

 

7. International Data Transfers

Raybern Utility Solutions, LLC operates in the United States. Personal data collected outside the U.S. may be transferred and processed in the U.S. We implement appropriate safeguards under GDPR Article 46, including Standard Contractual Clauses, to protect personal data.

 

8. Data Subject Rights

Under applicable privacy laws, you have the right to:

  • Access and receive a copy of your personal data

  • Correct inaccuracies

  • Request deletion of your data

  • Restrict or object to data processing

  • Request data portability

  • Withdraw consent where applicable

  • File a complaint with a supervisory authority

Requests can be submitted to contact@raybernconsulting.com. Raybern will respond promptly and in accordance with legal requirements.

 

9. Data Retention

We retain personal information only as long as necessary to provide our services or as required by law. Data is securely deleted or anonymized when it is no longer needed.

 

10. Data Security

We implement technical and organizational measures including encryption, access controls, secure storage, and regular security audits to protect personal information against unauthorized access, alteration, or destruction.

 

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze user behavior. Users can manage cookie preferences through their browser or our Cookie Policy at https://raybernconsulting.com/cookie-policy/.

 

12. Children’s Privacy

Our website and services are not directed to individuals under 18 years old. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted immediately.

 

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices. Significant updates will be communicated through our website or direct notification where appropriate.

 

14. Contact Us

For questions, requests, or concerns about this Privacy Policy or Raybern’s data handling practices, please contact:

Raybern Utility Solutions LLC

1213 Purchase Street    

New Bedford, MA 02740

Email: support@raybernconsulting.com

Phone: 617-651-5522

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